FAQ

Customer Service:

At THML, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience. For all inquiries please email us at cs@thmlclothing.com. All emails will be attended as soon as possible.

IN NEED OF IMMEDIATE ASSISTANCE?

Please contact us at (213) 627-0708.

TRADE SHOW CUSTOMER SERVICE:

Attended the Trade Show and have a question about your order? Email us at cs@thmlclothing.com Or feel free to contact us by telephone (213) 627-0708.

ONLINE WEBSITE CUSTOMER SERVICE:

Placed an order through the website and have questions about your order? Email us at cs@thmlclothing.com Or feel free to contact us by telephone (213) 627-0708.

PRE ORDERS / LINE SHEETS ORDERS:

Pre Orders / Line Sheets Orders (currently not in stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.

REFUNDS & REPLACEMENTS:

Please check merchandise immediately when receiving your goods. All claims of damages/defects or returns & replacements be made within 10 days of the receipt of goods with prior notification by phone (213) 627-0708. or email cs@thmlclothing.com In your claim made via e-mail please include the following information:

Company Name
Invoice Number
Style Number
Size, Color and Quantity
Reason for Return
Image of Damaged Unit

No returns will be accepted without proof of purchase. Any items with signs of wear, label changes, etc... will not be accepted for return or store credit. All promotion items are FINAL SALE. No returns or No exchanges.

Prepaid return shipping labels will only be provided for defective merchandise. For all other returns, the customer is responsible for shipping and handling fees to our Returns Department located at
1650 W. El Segundo Blvd.
Gardena, CA 90249
Returns may also be subject to a 15% restocking fee if returned past the grace period of 10 days or in broken pieces. For cancellations and/or changes to an existing order, the customer must call (213) 627-0708 within 1 hour after placing the order.

Ordering:

Our online store is open to wholesale customers only and there is no minimum order requirement.
We accept payment via major credit cards – Visa, Master, American Express and Discover.
Our checkout process is encrypted with a 128-bit SSL certificate.
This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
Promotions and NEW & NOW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Shipping & Delivery:

At this time we only ship to the United States and Canada. All orders ship via UPS.
Most orders will be shipped within 1 to 2 business days.
A shipping confirmation email with a tracking number will be sent to your registered email. Upon checkout, your shipping cost will be applied.